FAQ

Who is the SPL Group?
The SPL Group is the largest global service support organization specializing in new and refurbished ATMs, ATM parts and related banking and financial equipment by Wincor Nixdorf, NCR, Triton, Diebold, Delarue or Talaris. The SPL Group is widely known for our variety of ATM product range and parts along with our unique service program, that includes refurbishment, repair and training services.

How long have you been in business?
The SPL Group started operations in 1989 and earned international recognition with service facilities and offices in the USA, Europe, Latin America and Africa.

What does the SPL Group do?
The SPL Group’s core business lines of new and refurbished ATMs, depot repairs and module upgrades enables a seamless delivery of high-quality and cost-effective financial equipment to our customers. As our customers intensify their adoption and usage of ATMs to improve efficiency, they turn to the SPL Group for quality awareness, partner reliability and innovative support solutions.

What are some of SPL Group’s many advantages?
The SPL Group advantage is the ability to reduce the downtime and maintenance expense of its customers. The SPL Group’s unique support saves money and extends the overall product life cycle. Learn more under SPL Advantage!

What products do you sell?
The SPL Group has a wide product range of new and refurbished ATM machines, ATM spare parts, ATM consumables and related banking and financial equipment by Wincor Nixdorf, NCR, Triton, Diebold, Delarue and Talaris. We sell also products by Nautilus Hyosung, GRG, Olivetti, Omron, KEBA, IBM, Fujitsu and Banqit.

What services do you offer?
The SPL Group has many services for customer satisfaction. The SPL Group is here to offer a full range of comprehensive ATM related services ranging from ATM parts supply, ATM and ATM parts repair, ATM refurbishment, ATM fleet overhaul and customized services such as ATM Parts Flat Rate and ATM Parts Forward Stock.

I am interested in having ATM parts repaired? Can you help?
Yes, we can! The SPL Group repairs and refurbished many ATM parts from different manufacturers. Please contact us at [email protected]

Can I also request an item that is not on your website?
To request items that aren`t shown on our website, please select the button. Our sales team will come back to you as soon as possible.

Q. I am looking for end-of-life ATM parts? Do you provide older types and parts of ATMs?
Yes, we do. The SPL Group`s unique benefit is being capable of supplying end-of-life and discontinued spare parts. In all, SPL keeps an extensive inventory of most service parts for all makes and models of ATM machines as well as complete machines for rapid deployment. If you don`t find you product on our website, please request a quote for your product here: . Our sales team will come back to you as soon as possible.

Is it possible to send me a picture of a product before purchasing it?
Yes, we can provide a picture of all parts we have on stock. Please feel free to contact us here: [email protected]

I am searching for an ATM spare part, but I don`t have the part number. Can you help me?
Sure, we will do our best to find the right spare part for you. Please provide a picture and as many information as possible.

Do you also sell new products or only refurbished?
Yes, we do sell new parts as well. Please do not hesitate to contact us.

What to expect from a refurbished product?
We set a high quality standard of our refurbished products. We maintain a zero-tolerance for product failure of refurbished and remanufactured equipment. All parts and modules undergo an extensive refurbishment, testing and staging process that includes numerous steps. Before leaving our facility, all parts and modules will be tested, recounted and inspected by our quality control department. For more information please have look at our site Refurbishment or contact us.

How can I contact you?
There are various ways of getting in contact with us. You can contact us via Email at [email protected] or via phone under +49 5461 88278 100. For any inquiries you can also use our online form: request a quote.

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