Corporate Vision &
Values – SPL Group

Our vision is to be recognized, globally, for unparalleled customer service and to become the primary source for OEM-quality refurbished ATM parts, ATM machines, and mission-critical equipment used by the banking and financial services industries.

To accomplish this, we identify and embrace three operating principles. These principles guide our actions in every customer contact and transaction.

Quality: Product reliability is our core service proposition. We maintain a zero-tolerance for product failure of refurbished and remanufactured equipment. We offer an industry-leading warranty on refurbished parts and remanufactured equipment.

Customer Support: We adopt the objectives of our customers and dedicate our effort to achieving these goals. To sustain our relationship, we strive to understand our customer’s longer-range operational objectives and adapt our services accordingly.

Value-added Service: Supplying a rebuilt part is an easy remedy. Exceeding our customers’ expectations by providing services well beyond the norm for the industry is our performance expectation.

In addition to this service proposition, we have adopted several fundamental values that shape and govern our conduct in the global marketplace. You can consistently rely on our:

Integrity: We will never compromise our individual or corporate integrity for any reason. Everyone, both inside and outside the company, will be held to the highest ethical standards of honesty and integrity in all business dealings.

Respect: We serve customers throughout the world and embrace cultural and ethnic diversity. This perspective builds trust and a positive environment for conducting business.

Teamwork: Teamwork and collaboration are one of the foundations of our culture. Our integrated team of specialists, partnered with a mission-focused customer, produces extraordinary results.

Leadership: Our success depends on continuous self-improvement. We relentlessly focus on improving our technological advantage and creating cutting-edge customer service programs.

Product quality, customer support, and personalized service drive our business.

Product quality, customer support and personalized service drive our business.